Loan Payoff

Steps to Pay Your Loan in Full

  1. Obtain an official payoff amount.
  2. Include the following information on your check/money order:
    • Official payoff amount
    • Account number or Social Security Number – If you are a co-signer or endorser, please include the borrower’s account number (to prevent delays in processing).
    • Loan program(s) that the payment applies to
  3. Mail your payment to AES.

Specific Instructions

For Non-Defaulted Loans For Defaulted Loans
Obtain your official loan payoff amount: Obtain your official loan payoff amount:

Call 1-800-233-0557 (toll-free U.S. and Canada)

Call 1-800-233-0751 (toll-free U.S. and Canada)
Mail your payment to: Mail your payment to:

AES - Paid in Full
P.O. Box 2251
Harrisburg, PA 17105-2251

AES Default Collections
P.O. Box 8147
Harrisburg, PA 17105-8147
Direct payoff questions to: Direct payoff questions to:

Important

  • Your payment must be received in our offices within 10 calendar days of acquiring your official payment amount.
  • If your payoff check is received after 10 calendar days, it may not satisfy the outstanding principal and interest and will be returned. A new payoff amount will be required.
  • Daily interest will continue to accrue until after the accurate payoff amount is received.

*Please note: Email is not a secure method of communication because it may be intercepted by third parties. Please do not include any sensitive or private information in your email correspondence directed to AES.